lost or stolen cards
We’ll act quickly to replace your card and reduce the risk of fraud.
here’s what to do
As soon as you notice your credit or debit card is missing, call the ALLIANCE Contact Center, Monday through Friday from 7:30am to 6:00pm or Saturday 8:00am to 1pm at 800.687.4328 or 888.241.2510 any other time, to block your card from being used. You can also open your mobile app and put a block on your stolen/misplaced card.
After you report your card missing, stop by any of our locations to get a same day permanent card replacement or let us know that you would like one mailed to you. You don’t need to file a written report, unless you’ve seen fraudulent charges on your statement. Then, our Card Services Representatives will explain how to file a claim to correct your account.
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